The Emergency Medical Services Monitoring Center began operations on January 1, 2024, at midnight.
Responsibilities of the Emergency Medical Services Monitoring Center:
24/7 monitoring of incidents handled by medical dispatchers and emergency medical teams, including incidents that resulted in a sudden health threat to a significant number of people
cooperation and support in the implementation of tasks by the national medical rescue coordinator and provincial medical rescue coordinators
Monitoring the occurrence of an incident involving a large number of injured people
cooperation with the Crisis Management Center of the Ministry of Health
cooperation with primary medical dispatchers
and dispatching medical dispatchers
cooperation with dispatchers of the Air Ambulance Operations Center
Conducting an analysis of the course of an incident involving a large number of injured people and preparing a summary sheet of comments, observations, and conclusions
monitoring the course and handling of special events
Since the beginning of 2023, the process of building a team of instructors for the Training Center and on-duty medical dispatchers at the Emergency Medical Services Monitoring Center has begun. Over 1,000 medical dispatchers have been trained through on-site workshops for medical dispatchers held in all voivodeships.
The Emergency Medical Services Monitoring Center on-duty medical dispatchers are available 365 days a year, 24 hours a day, at the following telephone numbers:
Main number: (22) 279 30 30
Emergency number: 785 075 240
The head of the Emergency Medical Services Training and Monitoring Center is Mr. Jakub Czarski.
The coordinator of the Emergency Medical Services Monitoring Center is Mr. Tomasz Draczyński.